Australia-Wide Delivery

Perfect Assistance proudly delivers mobility, daily living, and support equipment across Australia.

Shipping costs are calculated at checkout based on your delivery location, the size and weight of the products ordered, and the applicable courier service.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received and confirmed.

If an item is temporarily unavailable or on backorder, we will contact you as soon as possible with an estimated delivery timeframe.

Delivery Timeframes

Estimated delivery times after dispatch:

• Metro Areas: 2–7 business days
• Regional Areas: 3–10 business days
• Remote Areas: Delivery times may vary depending on location

Delivery estimates are provided as a guide only and may be affected by courier delays, weather events, public holidays, or other circumstances outside our control.

Tracking Information

Where available, tracking details will be provided once your order has been dispatched.

If you have not received tracking information within a reasonable timeframe, please contact our team for assistance.

Large and Bulky Items

Some products, including mobility scooters, lift chairs, beds, and other bulky equipment, may require specialised freight services.

Additional delivery time may apply for large items, particularly in regional or remote locations.

Delivery Address

Please ensure your delivery address is accurate and complete at checkout.

Perfect Assistance is not responsible for delays or additional charges resulting from incorrect or incomplete delivery information.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of receiving the item and provide photographs where possible.

We will work with the supplier and freight provider to resolve the issue as quickly as possible.

Authority to Leave

If you request that a parcel be left unattended, responsibility for the parcel transfers once the courier confirms delivery to the nominated location.

Questions?

If you have any questions regarding shipping or delivery, please contact us:

Phone: 1300 959 919

Email: inquiries@perfectassistance.com.au

Customer Service Hours:
Monday – Friday, 10:00 AM – 5:00 PM (AEST)