FAQs

What products do you sell?

Perfect Assistance offers a range of mobility, daily living, and support equipment, including mobility scooters, wheelchairs, walking aids, bathroom safety products, bedroom equipment, and patient handling solutions.

Do you deliver Australia-wide?

Yes. We offer delivery across Australia. Delivery times and costs may vary depending on your location and the size of the item ordered.

How long will my order take to arrive?

Delivery times vary based on product availability and destination. Once your order has been dispatched, tracking information will be provided where available.

How can I track my order?

If tracking is available for your shipment, you will receive tracking details via email once your order has been dispatched.

What payment methods do you accept?

We accept major payment methods available through our secure checkout, including credit and debit cards and other payment options offered by Shopify.

Can I return a product?

We accept returns in accordance with our Returns Policy and Australian Consumer Law. Please contact us before returning any item so we can assist you with the process.

What if my product arrives damaged?

If your order arrives damaged or faulty, please contact us as soon as possible with photos of the issue and your order details. We will work with you to resolve the matter promptly.

Do your products come with a warranty?

Most products are covered by a manufacturer's warranty. Warranty periods vary by product and supplier. Please refer to our Warranty Policy or contact us for product-specific warranty information.

Can I get help choosing the right product?

Absolutely. Our team is happy to help you find the most suitable product for your needs. Contact us by phone or email and we'll be glad to assist.

Do you have a physical showroom?

Perfect Assistance primarily operates online. If product inspections or demonstrations are available for specific products, please contact us for further information.

What should I do if a product is out of stock?

If an item is temporarily unavailable, please contact us. We can often provide an estimated restock date or suggest suitable alternatives.

How do I contact Perfect Assistance?

Phone: 1300 959 919

Email: inquiries@perfectassistance.com.au

Our team is committed to providing friendly and professional support for all enquiries.

Are your products covered by Australian Consumer Law?

Yes. All products sold by Perfect Assistance come with consumer guarantees that cannot be excluded under Australian Consumer Law.