Return & Refund Policy

At Perfect Assistance, customer satisfaction is important to us. We are committed to complying with the Australian Consumer Law and providing fair and reasonable outcomes for our customers.

Change of Mind Returns

If you change your mind about a purchase, you may request a return within 14 days of receiving your order.

To be eligible for a change-of-mind return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging where possible.
• All accessories, manuals, and included components must be returned.
• Proof of purchase must be provided.

Customers are responsible for return shipping costs for change-of-mind returns.

Shipping charges paid at checkout are non-refundable.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return once opened or used, including but not limited to:

• Personal care products
• Bathroom and toileting products
• Cushions and mattresses
• Consumable items
• Any item identified as non-returnable on the product page

Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible.

Please provide:

• Your order number
• A description of the issue
• Photographs where applicable

Where a product is confirmed to be faulty, damaged, or incorrectly supplied, Perfect Assistance will work with the manufacturer or supplier to provide an appropriate remedy, which may include repair, replacement, or refund in accordance with Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Refund Processing

Once a return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed back to the original payment method used for the purchase.

Please allow up to 10 business days for your financial institution to process and display the refund.

Special Orders

Products specifically ordered at a customer's request or customised products may not be eligible for return unless required under Australian Consumer Law.

Contact Us

For all return and refund enquiries, please contact:

Perfect Assistance

Phone: 1300 959 919

Email: inquiries@perfectassistance.com.au

We are committed to resolving concerns promptly, fairly, and professionally.