Terms of Service

1. About Perfect Assistance

Welcome to Perfect Assistance.

These Terms of Service apply when you visit www.perfectassistance.com.au, create an account, contact us or purchase products from our online store.

In these Terms, “Perfect Assistance”, “we”, “us” and “our” refer to the business operating www.perfectassistance.com.au. “You” and “your” refer to customers and visitors using our website.

Our store is hosted by Shopify, which provides the ecommerce platform that enables us to sell products online.

By accessing our website or placing an order, you agree to these Terms, our Privacy Policy, Shipping Policy and Refund Policy. If you do not agree, you should not use our website.

Nothing in these Terms excludes, restricts or modifies any rights or consumer guarantees that cannot lawfully be excluded under the Australian Consumer Law.

2. Eligibility

You must be at least 18 years old to place an order through our website.

If you are under 18, you may only use the website or purchase products with the involvement and permission of a parent or legal guardian.

You must provide accurate, current and complete information when placing an order or creating an account.

3. Customer accounts

You may be able to create a customer account to manage orders and access certain website features.

You are responsible for:

Keeping your login information secure.
Providing accurate account information.
Updating your details when they change.
Activity conducted through your account.

You must notify us if you believe your account has been accessed without authorisation.

We may suspend or close an account if we reasonably believe it is being used unlawfully, fraudulently or in breach of these Terms.

4. Our products

Perfect Assistance supplies mobility, disability-support and daily-living products, including wheelchairs, mobility scooters, walking aids, bathroom-safety products, seating products and other independent-living equipment.

We take reasonable care to provide accurate product descriptions, specifications, images, dimensions, prices and availability information.

However:

Product colours may appear differently depending on your screen.
Images may show accessories that are not included.
Measurements may be approximate unless stated otherwise.
Packaging and product appearance may change.
Manufacturers may update specifications without notice.

Please read the complete product description and specifications before ordering.

5. Product suitability and safety

Customers are responsible for checking that a product is suitable for the intended user, purpose and environment.

You should consider information such as:

User weight and product weight capacity.
Product measurements.
Seat width and height.
Mobility and transfer requirements.
Intended indoor or outdoor use.
Storage and transportation requirements.
Assembly and maintenance instructions.

Products must be assembled, adjusted, operated and maintained according to the manufacturer’s instructions.

If you are uncertain whether a product is suitable, please obtain advice from an appropriately qualified healthcare professional, such as an occupational therapist, physiotherapist or medical practitioner, before purchasing or using it.

Information provided on our website is general product information and is not medical, therapeutic or clinical advice.

6. Orders

Submitting an order is an offer to purchase the products in your cart.

An automated order confirmation acknowledges that we received your order. It does not necessarily mean the order has been accepted.

Your order is accepted when we confirm acceptance or dispatch the products.

We may decline or cancel an order where reasonably necessary, including when:

A product is unavailable.
Payment cannot be authorised.
The delivery information is incomplete or incorrect.
An obvious price or product-information error has occurred.
We reasonably suspect fraud or unauthorised activity.
We cannot deliver the product to your location.

If we cancel an order after receiving payment, we will refund the affected amount to the original payment method.

Please check your order carefully before submitting it. Changes or cancellations may not be possible after processing or dispatch has commenced.

7. Prices and GST

All prices displayed on our Australian website are in Australian dollars.

Prices include GST where GST applies unless clearly stated otherwise.

Delivery, installation or other applicable charges will be displayed at checkout or provided separately before payment.

We may change prices at any time, but changes will not normally affect orders already accepted.

If an obvious pricing error occurs, we may contact you to confirm whether you wish to proceed at the correct price or cancel the affected order for a refund.

8. Payments

You agree to provide accurate and complete billing and payment information.

By submitting payment details, you confirm that you are authorised to use the selected payment method.

Payments may be processed by Shopify Payments, PayPal, Afterpay or another payment provider. These providers may have separate terms, privacy policies and eligibility requirements.

We do not control whether a third-party payment provider approves or declines a transaction.

Products generally will not be dispatched until payment has been successfully received or authorised.

9. Promotions and discount codes

Promotions and discount codes may be subject to separate conditions, including:

Start and end dates.
Minimum-order amounts.
Eligible or excluded products.
Customer or usage limits.
Delivery restrictions.

Unless stated otherwise, discount codes cannot be combined.

We may cancel or refuse a promotion that has been misused, obtained fraudulently or applied because of an obvious technical error.

10. Availability

Product availability may change without notice.

Adding a product to your cart does not reserve it. Occasionally, a product may become unavailable after an order is submitted.

If we cannot supply a product, we will contact you and offer an appropriate solution, which may include:

A revised delivery estimate.
An alternative product, subject to your agreement.
Cancellation and a refund for the unavailable product.

11. Shipping and delivery

Perfect Assistance provides delivery within Australia, subject to product and location restrictions.

Delivery charges and estimated timeframes are explained in our Shipping Policy and, where applicable, displayed at checkout.

Delivery timeframes are estimates unless we expressly agree otherwise in writing.

Deliveries may be affected by supplier delays, courier operations, weather, remote locations, access difficulties or other circumstances outside our reasonable control.

You are responsible for providing a complete and accurate delivery address and informing us of relevant access requirements.

Additional charges may apply where:

An incorrect address is supplied.
Delivery must be attempted again.
Special delivery or handling is required.
Access restrictions were not disclosed.
The product must be carried upstairs or through restricted access.

Please inspect your order promptly after delivery and contact us as soon as possible if a product is damaged, missing or incorrect.

12. Returns, exchanges and refunds

Returns, exchanges and refunds are managed according to our Refund Policy and the Australian Consumer Law.

Change-of-mind returns may be accepted only where the requirements in our Refund Policy are met.

Some products may not be eligible for change-of-mind returns, including certain:

Personal-care or hygiene products.
Products that have been used.
Customised or specially ordered products.
Products that cannot be resold for health or safety reasons.

These exclusions do not affect your rights where a product is faulty, unsafe, incorrectly described or otherwise fails to meet a consumer guarantee.

13. Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the nature of a failure, customers may be entitled to a repair, replacement, refund or compensation for reasonably foreseeable loss or damage.

Manufacturer warranties are provided in addition to your Australian Consumer Law rights. They do not replace or limit those rights.

Proof of purchase may be required when requesting a remedy.

More information about Australian consumer guarantees is available from the Australian Competition and Consumer Commission.

14. Manufacturer warranties

Some products include a manufacturer’s warranty.

The duration, coverage and exclusions may differ between products and manufacturers. Warranty information may be displayed on the product page, included with the product or provided upon request.

A manufacturer’s warranty may not cover damage caused by:

Misuse or neglect.
Normal wear and tear.
Accidents or impact damage.
Unauthorised modifications or repairs.
Failure to follow instructions.
Use outside the product’s intended purpose.
Exceeding the stated weight capacity.

Manufacturer-warranty conditions do not limit rights available under the Australian Consumer Law.

15. Website content

We aim to keep our website accurate and current, but information may occasionally contain typographical errors, omissions or inaccuracies relating to:

Product descriptions.
Specifications.
Prices.
Promotions.
Stock availability.
Delivery charges.
Delivery estimates.

We may correct or update website information when an error is identified.

If an error materially affects an order, we will contact you and provide an appropriate option.

16. Intellectual property

Unless otherwise stated, the website and its content—including our branding, logo, text, graphics, photographs, videos and page design—are owned by or licensed to Perfect Assistance.

You may access the website for personal and lawful shopping purposes.

You must not reproduce, modify, distribute, sell, republish or commercially exploit our website content without prior written permission.

Product names, images, trademarks and logos belonging to manufacturers, Shopify or other third parties remain the property of their respective owners.

17. Reviews and customer content

If you submit a review, photograph, suggestion or other content, you confirm that:

It reflects your genuine experience.
It is accurate and not misleading.
You own the content or have permission to submit it.
It does not infringe another person’s rights.
It is not unlawful, abusive, defamatory or malicious.
You disclose any incentive received for providing it.

You give Perfect Assistance permission to display, reproduce and use submitted content in connection with operating and promoting our business.

We may moderate or remove content that violates these Terms or applicable law.

18. Third-party services and links

Our website may use or link to services operated by third parties, including payment providers, delivery companies, social-media platforms and product manufacturers.

Third-party websites and services may be governed by separate terms and privacy policies.

Perfect Assistance does not control the content, availability or security of independently operated third-party websites.

19. Shopify

Our online store is hosted by Shopify.

Purchases made through our website are transactions between you and Perfect Assistance. Shopify provides the ecommerce platform but is not the seller of our products.

Information may be processed by Shopify as necessary to operate our store, support checkout, process transactions, prevent fraud and provide related services.

20. Privacy

We collect and handle personal information according to our Privacy Policy and applicable Australian privacy laws.

Information may be shared with service providers where reasonably necessary to process payments, deliver orders, provide customer support, prevent fraud and operate our website.

Please read our separate Privacy Policy before using the website or submitting personal information.

21. Prohibited uses

You must not use our website:

For unlawful or fraudulent purposes.
To provide false or misleading information.
To infringe intellectual-property or privacy rights.
To transmit malware or harmful code.
To interfere with website security or operation.
To access another customer’s account without permission.
To impersonate another person or organisation.
To collect personal information without authorisation.
To send spam or unauthorised promotions.
To scrape, copy or commercially exploit website content without permission.

We may restrict access where we reasonably believe these requirements have been breached.

22. Website availability

We take reasonable steps to maintain the security and availability of our website.

However, we cannot guarantee that the website will always be uninterrupted, error-free or available. Access may occasionally be restricted for maintenance, updates, technical problems or circumstances outside our control.

23. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under the Australian Consumer Law.

To the maximum extent permitted by law, Perfect Assistance is not responsible for indirect or consequential loss arising solely from:

Misuse of a product.
Failure to follow product instructions or safety warnings.
Unauthorised product modifications.
Use outside the product’s intended purpose.
Information or services independently provided by a third party.

Where liability can lawfully be limited, our liability will be limited to an appropriate remedy permitted by Australian law.

24. Indemnity

To the extent permitted by law, you agree to compensate Perfect Assistance for loss reasonably caused by your unlawful use of the website, serious breach of these Terms or infringement of another person’s rights.

This provision does not apply to loss caused by our negligence, unlawful conduct or breach of applicable consumer guarantees.

25. Suspension and termination

We may suspend or terminate access to an account or the website where reasonably necessary because of:

Fraudulent activity.
A security risk.
Unlawful conduct.
A serious breach of these Terms.

Termination does not affect rights or obligations that arose before termination, including outstanding payment obligations.

26. Severability

If part of these Terms is found to be invalid or unenforceable, that part will be read down or removed to the minimum extent necessary.

The remaining provisions will continue to apply.

27. Governing law

These Terms are governed by the laws of New South Wales, Australia.

The parties submit to the jurisdiction of the courts of New South Wales and courts entitled to hear appeals from them.

Nothing in this section limits any rights available under applicable Australian consumer legislation.

28. Changes to these Terms

We may update these Terms by publishing a revised version on our website.

Changes apply from the date the revised Terms are published. The Terms applying to an order will generally be those in effect when the order was placed, unless a change is required by law.

29. Contact us

If you have any questions regarding tehese terms or wish to submit a warranty claim, please contact us:

Phone: 1300 959 919

Email: inquiries@perfectassistance.com.au