Warranty Policy
At Perfect Assistance, we are committed to providing quality products and excellent customer service. All products sold by Perfect Assistance are covered by the manufacturer's warranty and are also subject to the guarantees provided under Australian Consumer Law.
Manufacturer Warranty
Warranty periods vary depending on the product and manufacturer. Specific warranty information is generally provided with the product documentation or can be obtained by contacting our team.
If a product develops a fault during the applicable warranty period due to defects in materials or workmanship, the manufacturer may repair, replace, or provide another remedy in accordance with their warranty terms.
Warranty Claims
To make a warranty claim, please contact us and provide:
- Proof of purchase
- Product details
- A description of the fault
- Photos or videos where applicable
We will assist in facilitating the warranty process with the manufacturer; however, all warranty claims remain subject to the manufacturer's assessment and approval.
Warranty Exclusions
Warranty coverage generally does not apply to:
- Normal wear and tear
- Damage caused by misuse, neglect, accidents, or improper operation
- Unauthorised modifications, repairs, or alterations
- Improper storage, maintenance, or installation
- Consumable items unless specifically covered by the manufacturer
Transport, Labour and Service Costs
Unless otherwise specified by the manufacturer, warranty coverage may not include transport, freight, call-out fees, labour charges, or routine servicing costs. Any applicable charges will be advised prior to work being undertaken.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Proof of Purchase
A valid proof of purchase is required for all warranty claims. We recommend retaining your invoice or order confirmation for future reference.
Contact Us
If you have any questions regarding warranty coverage or wish to submit a warranty claim, please contact us:
Phone: 1300 959 919
Email: inquiries@perfectassistance.com.au
We are committed to assisting our customers and will work with manufacturers to achieve a fair and timely resolution wherever possible.